A. Most likely your username is different than what you are typing. Maybe you are including your full email address instead of just your username. Click the Forgot your username link and we will send you an email with your current username. Sometimes this error is encountered when your computer remembers the names you use to login to certain sites, and it populates this field for you with a common username that isn't the same as what you entered when you signed up for an account.
Q. When will I receive my certificates?
Q. I signed up for the mailing list, but I haven't received anything yet?
Q. How long do I have to purchase these deals?
A. Our offers are available for a limited time only. We provide a timer that shows exactly when the offer will be taken down, so be sure to act before the time runs out if you want to make a purchase.
Q. Do I need to use my certificate before the timer runs out?
A. No. The timer shows when we will stop selling certificates, but the actual expiration of each offer is listed in the “Rules” area of the page.
Q. How can I be sure these offers are real?
A. We know many of our deals offer so much for so little that you might question how a business can offer such a discount, and you might wonder if this is real. “Trust us”, probably isn't the answer you're looking for, so we suggest you contact the business being advertised to confirm any suspicions you may have.
Q. Can I give these as gifts?
A. Unless otherwise stated in the “Rules” of the offer, certificates may be purchased as gifts.
Q. I'm having trouble with the ordering process. What should I do?
A. If you encounter any problems with our website, please use our “Contact us” form to let us know and we'll respond as quickly as possible. Or, give us a call during normal business hours (9:00-5:00 EST, 7 days a week), and we'll be happy to help you.
Q. I've gone green, and don't have a printer. How can I use these?
A. We're working on this one. For now you do need to print the certificate and provide it to your local business at the time of redemption.
Q. How can I refer a local business to advertise on The Local Deal?
A. We love receiving suggestions from our customers. If you know of any businesses that you would like to see advertised on our site, just write us a note in the “Contact us” form. Feel free to suggest a deal too! We'll contact the business and take care of the rest.